Customer Support

If you have any questions or comments, please contact Customer Service by any of the following methods.





Email For Customer Service enquiries:
Available 24 hours a day, seven days a week.
We strive to respond to all emails within one business day.
Phone For our Active Trader Centre:

8:00 a.m to 9:00 p.m ET weekdays
8:00 a.m to 6:00 p.m ET weekends
In Person Scotia iTRADE
48 Yonge Street
Toronto, Ontario

Note: Investor Information Centre will be closed for all TSX holidays.

Visit in person from 8:30 a.m. to 5:00 p.m. ET Monday to Friday.
Mail Scotia iTRADE
PO Box 603
Toronto, ON
M1K 5C5

Canada Post posted delivery standards for properly prepared lettermail are:

  • Local - 2 business days
  • Provincial - 3 business days
  • National - 4 business days
Fax 1-800-569-9470 Available 24 hours a day, seven days a week.