FAQs

 

iTRADE Platforms

What does FlightDesk offer?

 

Trading

How do I change the Default Account in the Preferences menu?

 

What is a Market If Touched order?

 

Workspace

How do I change the background colour?

 

Can I edit column headers?

 

How do I sort lists/columns alphabetically/numerically?

 

How do I re-size sidebars when using 'Layout' buttons?

 

Within the symbol input field for each component, how do I drag and drop a symbol so that it erases the previous symbols (as opposed to adding it and generating an error message)?

 

How do I detach, drag and drop components such as ’market-depth’ or ‘charts’ to a second monitor?

 

How do I change font size?

 

My session was shut down unexpectedly.  On my next login I was prompted with a message stating “session could not be closed successfully”. I have Load and Reset buttons. What should I choose?

 

Components

In Watch List, when I reduce the component size, why does  the ‘Select List’ drop down box disappear, leaving only the ‘Template’ visible so I cannot easily access my lists without increasing the component size again?

 

How do I export my Watch Lists?

 

In a Watch List symbol line, why are only 'Change' and '% Change' highlighted in red or green, instead of the entire line?

 

How do I 'lock' watch lists so new symbols are not added when I use the main”Search Box” at the top left to search symbols unrelated to the Watch List I have setup?

 

Is there a 'news alert' that can be attached to symbols?

 

How do I adjust the charting studies?

 

How do I add and delete chart indicators?

 

Is there a ‘memo’ field for notes and references?

 

Market Data

 

Why are the ‘Total Outstanding Shares’ and ‘Short Position’ columns not working for any exchange?

 

How do I view market movers for the day?